Right I.
Right to Know
You can request a copy of the personal information NLS holds about you, including categories of information collected, sources, business purposes, and recipients.
Legal · Privacy
How NLS Transportation collects, uses, and protects your personal information. We operate under California's CCPA/CPRA framework, hold all data behind NDA-backed staff discretion, and we do not sell client information.
Last Updated: May 27, 2026NLS Transportation ("NLS," "we," "us," or "our") is committed to protecting the privacy and confidentiality of every client. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our services, visit our website at nlstrans.com, or otherwise interact with NLS.
This policy is designed to comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable U.S. and international privacy laws. NLS Transportation operates from California and serves clients globally through its directly-operated hubs and certified affiliate network.
By using NLS services or our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our services or website.
When you book a service, contact us, or interact with our website, we may collect the following categories of personal information:
When you visit our website, we and our service providers may automatically collect:
We may receive information about you from third parties when you use NLS through them:
NLS uses your personal information for legitimate business purposes, including:
NLS does not sell, rent, or trade client personal information to third parties for marketing or commercial purposes. We have not done so in the preceding 12 months and have no intention of doing so going forward.
We share personal information only when necessary to deliver our services and only with parties who are contractually bound to protect it. Categories of recipients include:
Every NLS chauffeur, dispatcher, concierge staff member, and affiliate partner signs or is contractually bound by a Non-Disclosure Agreement (NDA). What is observed in the cabin, on the manifest, or in client communications is contractually confidential — and culturally enforced.
Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. NLS extends equivalent rights to clients in other jurisdictions where practical.
Right I.
You can request a copy of the personal information NLS holds about you, including categories of information collected, sources, business purposes, and recipients.
Right II.
You can request deletion of personal information NLS has collected, subject to legal exceptions (such as retention required for tax, regulatory, or active disputes).
Right III.
You can request correction of inaccurate personal information NLS holds about you.
Right IV.
While NLS does not sell or share personal information for cross-context behavioral advertising, you may submit an opt-out request at any time.
Right V.
You may request that NLS limit the use and disclosure of any sensitive personal information collected about you.
Right VI.
NLS will not discriminate against you for exercising any privacy rights — your service quality and pricing remain unchanged.
To submit a privacy request, please contact us via the following methods:
NLS will respond to verifiable requests within 45 days. We may extend this period by an additional 45 days when reasonably necessary, with notice. To verify your identity, we may ask for information that matches our records (such as the email address on file or a recent reservation reference).
You may also designate an authorized agent to make a request on your behalf. We require written authorization and may verify your identity with you directly before processing.
NLS retains personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by data type:
NLS implements reasonable technical, physical, and administrative safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
While NLS uses industry-standard practices to protect your information, no system is 100% secure. We cannot guarantee absolute security of personal information transmitted to or from our website or services.
In the event of a confirmed data breach affecting your personal information, NLS will notify you as required by applicable law (typically within 72 hours of confirmation for most jurisdictions). Notification will describe the nature of the breach, what information was affected, and what steps NLS is taking in response.
Our website uses cookies and similar tracking technologies (web beacons, pixels) for essential functionality, analytics, and improvement of user experience. Specific cookie categories include:
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality, including the booking process. NLS does not use cookies for cross-context behavioral advertising.
NLS Transportation services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to NLS, please contact us at privacy@nlstrans.com and we will take prompt steps to delete the information.
For minors traveling as passengers, only operationally necessary information (such as the minor's name and any chaperone or guardian instructions) is collected, and only as part of the booking made by an authorized adult.
NLS is headquartered in California, and our primary data systems are located in the United States. When NLS arranges service in international destinations through affiliate partners, limited reservation information is shared with those affiliates as necessary for service delivery. All affiliates are contractually required to maintain equivalent privacy standards.
If you are located outside the United States, please note that the information you provide may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using NLS services, you consent to this transfer where lawful.
Our website may contain links to third-party websites, services, or applications. NLS is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
NLS may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, provide notice through our website or by email to active account holders.
Your continued use of NLS services or our website after changes are posted constitutes your acknowledgment of those changes.
Privacy Questions
For privacy-related questions, requests to exercise your privacy rights, or concerns about how NLS handles your personal information, contact us at privacy@nlstrans.com. For general questions, call our 24/7 concierge at +1 (650) 364-0118.
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