Common questions, answered since 1989.

We provide a diverse fleet of luxury vehicles, including the Mercedes-Benz S-Class, Cadillac XT6, Cadillac Escalade, Ford Transit Executive Van, Mercedes-Benz Sprinter, Mini Bus, Limo Bus, and a dedicated Luggage Van. Every vehicle is meticulously maintained and equipped with high-speed Wi-Fi, premium interiors, and full climate control. View the full fleet.

Our concierge team is reachable 24/7 by phone at +1 (650) 364-0118 or by email at reservations@nlstrans.com. Active rides are monitored live by our dispatch team.

Reservations can be made through our online booking portal, by emailing reservations@nlstrans.com, or by calling +1 (650) 364-0118. We recommend booking in advance for optimal availability, especially during peak travel seasons.

NLS Transportation operates 24 hours a day, 365 days a year. You can book or modify a ride at any time.

Yes. All NLS chauffeurs are fully licensed, commercially insured, and undergo rigorous background checks, defensive driver training, and ongoing hospitality coaching to ensure your safety and comfort.

Yes. You can modify pickup time, vehicle class, stops, or passenger details by contacting our concierge team. Changes within 2 hours of pickup are accommodated whenever possible based on dispatch availability.

You may cancel your booking with no charge up to 24 hours before your scheduled pickup for standard reservations. Special events, weddings, and group bookings have separate cancellation windows. Please contact our concierge team for the exact policy on your reservation.

Yes. Forward-facing, rear-facing, and booster seats are available at no additional charge. Please request the seat type and child's age at the time of booking so we can prepare the appropriate setup.

Yes. NLS provides chauffeured airport transfers to and from SFO, OAK, SJC, LAX, BUR, LGB, and all major California airports, plus private FBO terminals for executive and charter clients. Learn more about airport transfers.

We monitor flight schedules in real time. If your flight is delayed, your chauffeur will adjust pickup time automatically. You are never left waiting and never charged for delays outside your control.

We accept all major credit cards, ACH, and approved corporate billing accounts. Personal bookings are typically charged at the time of reservation; corporate accounts can be invoiced on negotiated terms.

Frequent travelers and corporate accounts receive priority dispatch, preferred pricing, and dedicated account management. Contact our concierge team to discuss enrollment for your travel program.

We use real-time flight tracking software integrated directly with airport radar feeds. Your chauffeur's arrival is automatically adjusted for early landings, delays, or gate changes, so you are never left waiting.

For standard transfers, we recommend booking 24 to 48 hours in advance. For peak travel seasons or holidays, earlier booking is highly encouraged to guarantee vehicle availability.

For arrivals, your chauffeur meets you at baggage claim with a personalized meet-and-greet sign by default. Curbside pickup and private FBO meet points are also available on request when you book.

Our published rates include the chauffeur, vehicle, fuel, standard wait time, and base gratuity-eligible service. Tolls, parking, airport fees, and overage wait time are billed separately and itemized on your final receipt.

Flight delays are tracked automatically and your chauffeur is rescheduled at no extra cost. Standard wait time at the airport is included in your reservation; extended waits beyond the included grace period may incur additional charges.

Cancellations made at least 24 hours before pickup are free of charge. Cancellations within 24 hours may incur a fee depending on the vehicle class and route. Full details are provided at the time of booking.

Yes. NLS regularly services every major FBO across the Bay Area and Los Angeles, including Signature, Atlantic, Jet Aviation, Million Air, and Clay Lacy. Tail number coordination is included with every private aviation booking.

Yes. Forward-facing, rear-facing, and booster seats are available on request at no additional charge. Please indicate the seat type and child's age when you book.

Domestic arrivals include 30 minutes of complimentary wait time after touchdown; international arrivals include 60 minutes. Additional wait time is billed in 15-minute increments at your vehicle's hourly rate.

Yes. Through our vetted global affiliate network, we coordinate seamless airport transfers in over 1,000 cities across 70+ countries, booked and billed through your single NLS contact.

Yes. From a single Sprinter for 14 passengers to a Mini Bus for 28, multi-vehicle motorcades, and full-fleet event logistics, NLS handles groups of any size with synchronized dispatch.

Yes. Curbside pickup is available at most airports and major venues. For high-traffic terminals, we recommend the standard meet-and-greet for a smoother handoff. Your concierge can advise on the best option.

We integrate directly with airport radar and live flight data feeds. Your chauffeur's schedule is automatically adjusted for delays or early landings, and our dispatch team monitors every corporate arrival in real time to keep your travel program on schedule.

We carry high-limit commercial liability insurance, perform rigorous background checks, and require defensive driver training plus annual recertification for every chauffeur. All vehicles undergo frequent multi-point safety inspections.

Absolutely. Executive assistants can book, modify, and manage rides on behalf of their executives through our online portal or directly with our concierge team. We support multiple authorized bookers per corporate account.

Corporate accounts receive consolidated monthly invoicing, GL/expense-code tagging, traveler-level reporting, and integrations with major corporate travel and expense platforms on request.

Contact our corporate accounts team at reservations@nlstrans.com to set up a dedicated account. You'll receive a named account manager, custom billing terms, consolidated invoicing, expense-coded reporting, and priority dispatch. Learn more about corporate travel.

Every executive vehicle includes high-speed Wi-Fi, charging ports, complimentary water, climate control, and quiet-cabin acoustics. Sprinters and Executive Vans add work-tray surfaces and individual seating for traveling teams.

Yes. NLS regularly services every major FBO across the Bay Area and Los Angeles, including Signature, Atlantic, Jet Aviation, Million Air, and Clay Lacy.

Yes. Corporate account holders are prioritized in our dispatch queue during high-demand windows including major conferences, holidays, weather events, and large-scale Bay Area and LA gatherings.

Yes. NLS extends seamless service to over 1,000 cities across 70+ countries through our vetted global affiliate network, booked, billed, and managed through your single NLS point of contact.

Yes. We handle anything from a single Sprinter for 14 passengers to multi-vehicle motorcades for hundreds of guests, with synchronized dispatch and on-site coordination.

Yes. Curbside pickup is available for executives who prefer it. For most corporate arrivals, we recommend our standard meet-and-greet for a smoother, more discreet handoff.

For major events like weddings or galas, we recommend booking 3 to 6 months in advance. This ensures vehicle availability and allows our team to coordinate precise staging requirements and route mapping for your specific itinerary.

Absolutely. Our chauffeurs are hospitality professionals trained in event etiquette. They arrive in professional attire and understand the discretion and punctuality required for high-profile galas, red-carpet events, weddings, and sensitive memorial services.

Yes. We coordinate full transportation programs for guest counts of any size: from intimate weddings to multi-day corporate retreats and 500+ guest galas, with synchronized dispatch and on-site coordinators.

Our event fleet includes Limo Buses for celebrations, Mercedes-Benz S-Class sedans for couples and VIPs, Cadillac Escalade SUVs, Sprinter and Executive Vans for guest groups, and Mini Buses for larger parties. Browse the fleet.

Multi-stop and multi-location itineraries are booked as hourly charters or custom event packages. You receive a dedicated chauffeur for the full itinerary, with detailed staging and timing reviewed in advance.

Yes, every major airport and FBO across the Bay Area and Los Angeles, plus coordinated service in 1,000+ cities through our affiliate network.

Yes. For weddings, galas, and corporate events, we can deploy an on-site logistics coordinator to manage vehicle staging, guest queuing, and time-critical transitions throughout your event.

Yes. Forward-facing, rear-facing, and booster seats are available at no extra cost. Please indicate seat type and child's age when booking so we can prepare the right setup.

Our 24/7 dispatch team is built for live event flex. Last-minute timing adjustments, route changes, and additional pickups are handled by your dedicated event coordinator without disruption to the rest of your program.

Yes. Every NLS vehicle carries high-limit commercial liability insurance, and every chauffeur is licensed, background-checked, and trained to NLS hospitality standards.

Event cancellation policies are tailored to the size and lead time of your booking. For most weddings and galas, deposits are non-refundable beyond a defined planning window. Your dedicated coordinator will walk you through the exact terms before you sign.

Every vehicle includes high-speed Wi-Fi, climate control, premium leather interiors, and complimentary water. Limo Buses add LED accent lighting, lounge seating, premium sound, and an onboard bar area.

Non-emergency medical transportation is for patients who are medically stable and do not require emergency care or paramedic services. NEMT provides door-to-door ground transportation to planned medical appointments, treatments, or discharges. Ambulances are reserved for emergencies requiring immediate medical intervention.

We accommodate folding wheelchairs, walkers, canes, and other non-powered mobility aids in our Executive Van and Sprinter vehicles. For passengers requiring a wheelchair-accessible vehicle (WAV) with a lift, please contact our concierge team to discuss options and availability.

Yes. We specialize in recurring transport schedules for patients attending dialysis, chemotherapy, radiation, or other regular treatment programs. Contact us to set up a standing schedule and we will handle the rest.

We recommend booking at least 24 to 48 hours in advance. For recurring medical appointments, we suggest setting up a standing schedule to guarantee availability. Same-day requests are accommodated whenever capacity allows.

NEMT is covered under many Medicaid and managed care plans when deemed medically necessary. Coverage varies by plan and eligibility. Please contact our concierge team to discuss your specific situation and any authorization requirements.

Yes. We provide long-distance medical transport within California and can coordinate affiliate services for out-of-state medical travel. Learn more about NEMT services or contact us for pricing on extended trips.