Common questions, answered since 1989.

We provide a fleet of luxury vehicles, including the Mercedes-Benz S-Class, Cadillac XT6, Cadillac Escalade, Ford Transit Executive Van, Mercedes-Benz Sprinter, Mini Bus, Limo Bus, and a dedicated Luggage Van. Every vehicle is maintained and equipped with high-speed Wi-Fi, premium interiors, and full climate control. View the full fleet.

Our concierge team is reachable 24/7 by phone at +1 (650) 364-0118 or by email at reservations@nlstrans.com. Active rides are monitored live by our dispatch team.

Reservations can be made through our online booking portal, by emailing reservations@nlstrans.com, or by calling +1 (650) 364-0118. We recommend booking in advance for optimal availability, especially during peak travel seasons.

NLS Transportation operates 24 hours a day, 365 days a year. You can book or modify a ride at any time.

Yes. All NLS chauffeurs are fully licensed, commercially insured, and undergo rigorous background checks, defensive driver training, and ongoing hospitality coaching.

Yes. You can modify pickup time, vehicle class, stops, or passenger details by contacting our concierge team. Changes within 2 hours of pickup are accommodated whenever possible based on dispatch availability.

You may cancel your booking with no charge up to 24 hours before your scheduled pickup for standard reservations. Special events, weddings, and group bookings have separate cancellation windows. Please contact our concierge team for the exact policy on your reservation.

Yes. Forward-facing, rear-facing, and booster seats are available at no additional charge. Please request the seat type and child's age at the time of booking so we can prepare the appropriate setup.

Yes. NLS provides chauffeured airport transfers to and from SFO, OAK, SJC, LAX, BUR, LGB, and all major California airports, plus private FBO terminals for executive and charter clients. Learn more about airport transfers.

We monitor flight schedules in real time. If your flight is delayed, your chauffeur will adjust pickup time automatically. You are never left waiting and never charged for delays outside your control.

We accept all major credit cards, ACH, and approved corporate billing accounts. Personal bookings are typically charged at the time of reservation; corporate accounts can be invoiced on negotiated terms.

Frequent travelers and corporate accounts receive priority dispatch, preferred pricing, and dedicated account management. Contact our concierge team to discuss enrollment for your travel program.